Shipping policy
Last updated: 31 August 2026
This policy explains where we deliver, delivery charges, estimated timings and what to expect after placing an order at envoguefurniture.co.uk.
Delivery area and service
We deliver within the United Kingdom using our own furniture delivery team and/or an appointed delivery partner. We do not currently offer international delivery.
Standard delivery is available where our checkout accepts your delivery address. Some non-mainland, island, remote or restricted-access postcodes may not be serviceable. If no delivery option is displayed at checkout, contact us before ordering.
We will not add a mandatory delivery charge after you place an order without first explaining the charge and obtaining your agreement. If we cannot fulfil your order on the delivery terms shown at checkout, you may cancel the affected order for a full refund.
Delivery cost
Our current checkout service is Standard Delivery Within 2 to 5 Days — £0 for UK addresses accepted at checkout. There is no order-value threshold for this rate. The delivery rate displayed at checkout for your address is the rate that applies to your order.
Optional assembly costs £30 when arranged with us in advance. Assembly is not required, is separate from standard delivery and is not included in the £0 delivery rate. Any other optional room-of-choice or specialist service will be clearly quoted and agreed before it is provided.
Delivery estimate, processing and appointments
For in-stock items, our standard end-to-end delivery estimate is 2 to 5 days from order confirmation. This estimate includes order processing, route planning, dispatch and transit. We begin processing after an order is placed; we do not publish a same-day order cut-off for standard delivery.
Because large furniture is delivered by appointment, we will contact you using the details on your order to arrange a suitable date. On the delivery day, we may provide a time window. Delivery dates and windows are estimates rather than guarantees. Stock errors, traffic, severe weather, unsafe access or events outside our reasonable control can cause delays. We will contact you as soon as reasonably possible if the estimate changes.
Next-day delivery is available only when it is specifically offered for the product and postcode and confirmed by us. It is not automatically available for every order.
Pre-order, made-to-order, bespoke, personalised or temporarily out-of-stock items may have a different estimate. The product-specific estimate shown before purchase or confirmed with you before we accept the order will apply instead of the standard estimate.
Delivery confirmation and tracking
We send an order confirmation after checkout. When the order is dispatched or scheduled, we send a shipping or delivery confirmation. If an appointed delivery partner provides online tracking, we include the tracking number or link. For deliveries made by our own team, we confirm the arranged date or delivery window and retain proof of delivery. The delivery team or partner may vary and will be identified in the confirmation where applicable.
If your estimated delivery period has passed and you have not received an update, contact us at support@envoguefurniture.co.uk or +44 7366 498191 with your order number.
Delivery address and changes
We normally deliver only to the shipping address submitted and approved at checkout, particularly for orders paid with Klarna or another finance provider. Check the address carefully before paying.
Contact us immediately if an address is incorrect. We cannot guarantee an address change after processing has begun, and a material change may require cancellation and a new order. Do not ask a carrier to redirect an order without our written confirmation, as this can affect delivery security and payment-provider protection.
Access and receiving your order
Before ordering, compare the product dimensions with doorways, hallways, stairs, lifts, corners and the intended room. Ensure that parking and the access route are safe and clear on the arranged date. An adult should be present to receive the order.
Our delivery team will make reasonable efforts to complete the agreed service safely. If delivery cannot be completed because the address is wrong, nobody is available, access is unsuitable or the route is unsafe, contact us to discuss the available next step before a new attempt is arranged.
Inspect the packaging and furniture as soon as reasonably possible. If an item is missing, damaged, incorrect or not as described, contact us promptly with your order number and photographs where possible. Signing a delivery note does not remove your statutory rights.
Late or missing deliveries
If an order is late or appears to be missing, contact us first so we can investigate with the delivery team or carrier. We aim to provide a first response within two business days. If you paid with Klarna, you can also report a problem in the Klarna app so Klarna can manage the payment while the issue is investigated.
Returns and cancellations
Delivery issues do not change your statutory rights. Change-of-mind returns, faulty-item returns, cancellation steps, return costs and refund timing are explained in our Return Policy.
Contact us
Envogue Furniture
Registered office: Suite C257, 4–6 Greatorex Street, London, E1 5NF, United Kingdom
Company number: 16481768
Email: support@envoguefurniture.co.uk
Telephone / WhatsApp: +44 7366 498191
Customer service: Monday to Saturday, 9:00 am to 5:00 pm; Sunday closed