Frequently Asked Questions
Are your frames guaranteed, and if so far how long?
we provide aone-year warrantythat covers all framework and recliner mechanisms. Your delivery note serves as your official proof of purchase and warranty document, so please keep it for your records. Please note that this guarantee does not cover leather damage, stitching issues, or general wear and tear. To keep your furniture in top condition and protect your warranty.
What happens if I don’t like my sofa when it arrives?
For eligible online purchases, tell us within 14 days of delivery if you wish to cancel, then return the item within a further 14 days. Conditions and exclusions apply. Read our returns policy; your statutory rights are unaffected.
How long does it take to deliver?
Our standard delivery time is2 to 5 days. However, we understand that you may have a preferred delivery date or specific requirements. If you would like your order delivered on a particular day, please let us know, and we will do our best to arrange a delivery time that suits you.
Do you offer finance options?
Yes, we offer flexible finance plans that allow you to spread the cost of your purchase into manageable weekly payments. You can choose convenient options like Klarna and Shop Pay at checkout.
What payment options do you offer?
We accept all major credit and debit cards including MasterCard, Visa, and American Express. We also offer interest-free credit, as well as Klarna and G Pay finance. Additionally, we offer cash on delivery for your convenience.
What is the delivery charge for sofas?
Free delivery is available to eligible UK mainland postcodes. Some remote or non-mainland locations may require an additional charge or may not be serviceable. Please contact us before ordering if you are unsure.