Return Policy
Last updated: 31 August 2026
This policy applies to consumer orders placed online at envoguefurniture.co.uk and delivered within the United Kingdom. We do not currently offer international delivery. This policy does not affect your statutory rights.
Envogue Furniture is a trading name of EN VOGUE FURNITURE LIMITED, company number 16481768, whose registered office is Suite C257, 4–6 Greatorex Street, London, E1 5NF, United Kingdom.
Change-of-mind cancellation for online orders
You may cancel an eligible online order without giving a reason at any time before delivery and up to 14 days after the day you, or a person you nominate other than the carrier, receives the goods. If one order is delivered in separate parts, the period ends 14 days after the day the last item or part is received.
To cancel, send us any clear statement of your decision, for example by email to support@envoguefurniture.co.uk or by post to our registered office shown below. To help us identify your order, please include your name, order number, contact details and the item you wish to cancel. You may use the model cancellation form at the end of this policy, but you do not have to. Your cancellation is made when you send the statement, not when we respond, and you do not need our approval to exercise the right.
After cancelling, return the goods or make them available for an agreed collection without undue delay and no later than 14 days after the day you told us you were cancelling.
How furniture returns are collected
We collect eligible furniture returns from the original UK delivery address using our driver. Customers must not send or drop off sofas at our registered office.
After you notify us of the cancellation or return, we will contact you to arrange a suitable collection date. We normally arrange collection for a date within 5 to 7 days after your request. If our collection takes place later, that delay will not reduce your cancellation or refund rights.
Please keep the furniture at the original delivery address, make sure it is safely accessible to the driver and protect it for transport. Use the original packaging if reasonably possible or suitable equivalent protective packaging. We will provide written confirmation of the collection arrangement.
Return costs for a change of mind
For an eligible change-of-mind cancellation, our home collection cost is £75 per collection. This is the disclosed direct cost of collecting the furniture from the original UK delivery address; it is not a restocking, administration or refund fee. We will normally deduct the £75 from the amount otherwise due to be refunded and will confirm the calculation in writing.
There is no restocking or administration fee. If an item is faulty, damaged on delivery, incorrect or not as described, we will cover the reasonable return or collection cost.
Condition of change-of-mind returns
You may handle and inspect an item only as you reasonably could in a shop to establish its nature, characteristics and functioning. We may make a proportionate deduction from the refund for proven loss in value caused by handling beyond what is reasonably necessary. Opening packaging or the absence of original packaging does not automatically remove your cancellation right, although you should use suitable protective packaging for the return.
Change-of-mind exclusions
The statutory change-of-mind right does not apply to goods made to your specifications or clearly personalised for you. Choosing from standard stock colours, sizes or configurations does not by itself make an item bespoke. We will identify any genuine cancellation exception before you place the order.
An exception to change-of-mind cancellation never removes your rights if goods are faulty, damaged, unsafe, incorrect, not as described or otherwise do not conform to the contract. Sale and discounted items have the same statutory rights.
Change-of-mind refunds
If you cancel before the goods are supplied, we will refund payments due to you without undue delay and no later than 14 days after you tell us you are cancelling.
We will refund the price paid for the returned goods and any standard outbound delivery charge you paid. If you chose a more expensive delivery service, we do not have to refund the amount above our least expensive common and generally acceptable delivery option.
Where the £75 change-of-mind home collection cost applies, your net refund will be the amount otherwise due under this policy less £75. We will give you an itemised written confirmation showing the amount refunded and the collection-cost deduction.
We will make the refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, 14 days after you provide evidence that you sent them. We may withhold the refund until one of those events occurs. If we offered to collect the goods, we will refund no later than 14 days after you told us you were cancelling.
The refund will be made to the original payment method unless you expressly agree otherwise, and we will not charge a refund fee. Your bank or payment provider may then need additional time to display the credit.
Faulty, damaged, incorrect or misdescribed goods
Goods must be of satisfactory quality, fit for any purpose made known to us and as described. Contact us at support@envoguefurniture.co.uk or +44 7366 498191 with your order number and a description of the issue. Photographs or video can help us resolve the matter, but contacting us does not limit your statutory remedies.
You normally have a 30-day short-term right to reject goods that do not conform to the contract. After that period, you may be entitled to a repair or replacement. If repair or replacement is unavailable under the Consumer Rights Act 2015, or after one repair or replacement the goods still do not conform, or the remedy is not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or final rejection.
Where you validly exercise a right to reject faulty goods, we will refund you without undue delay and no later than 14 days after we agree that you are entitled to the refund. We will use the original payment method unless you expressly agree otherwise, and we will not charge a refund fee.
We will bear the reasonable cost of returning or collecting non-conforming goods. You do not need the original packaging for a faulty-goods remedy. We may ask for reasonable proof of purchase, such as an order confirmation or payment record.
Exchanges
We do not offer direct change-of-mind exchanges. Return an eligible item for a refund and place a new order for the replacement you want. This does not limit your right to request repair or replacement for faulty goods where the law provides that remedy.
Orders paid with Klarna
Furniture returns are collected by Envogue Furniture, not Klarna. Please also report the return in the Klarna app so Klarna can pause your payment plan while we process it, and keep your collection confirmation. Reporting a return to Klarna does not by itself complete or approve the return under this policy.
For an eligible change-of-mind return paid with Klarna, we will process the amount otherwise due less the disclosed £75 home collection cost through the original Shopify/Klarna transaction. We will not ask you to pay that cost separately outside the Klarna transaction. We will send you an itemised confirmation showing the refund calculation.
When a refund becomes due under this policy, we will register it through Klarna within the refund deadline explained above. Klarna will then update your payment plan and send any amount due according to your Klarna refund settings. The time for funds to appear can depend on your Klarna settings and payment provider. See Klarna's current UK refund guidance.
For return eligibility or confirmation that Envogue Furniture has received an item, contact us. For a payment-plan or Klarna refund-status question after we have registered the return, contact Klarna.
Model cancellation form
You may copy and send this form, but its use is optional.
To: EN VOGUE FURNITURE LIMITED trading as Envogue Furniture, Suite C257, 4–6 Greatorex Street, London, E1 5NF, United Kingdom
Email: support@envoguefurniture.co.ukI/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date:
Contact us
EN VOGUE FURNITURE LIMITED trading as Envogue Furniture
Registered office: Suite C257, 4–6 Greatorex Street, London, E1 5NF, United Kingdom
Company number: 16481768
Email: support@envoguefurniture.co.uk
Telephone / WhatsApp: +44 7366 498191
Customer service: Monday to Saturday, 9:00 am to 5:00 pm; Sunday closed