Warranty & Guarantee
Warranty & Guarantee
At Envogue Furniture, we stand behind the quality of every piece we sell. This page outlines all warranty and guarantee information so you can shop with complete confidence.
1. Frame Guarantee
All Envogue Furniture sofas and upholstered furniture come with a 12-month frame guarantee. Our frames are constructed using European beech wood, renowned for its strength, durability, and sustainability.
What's Covered
- Structural defects in the frame
- Manufacturing faults in joints and fixings
- Frame breakage under normal domestic use
What's Not Covered
- Damage caused by misuse, accidents, or negligence
- Normal wear and tear (e.g., fabric fading, cushion softening)
- Damage resulting from improper assembly or modification
- Commercial use of domestic furniture
- Damage caused by exposure to extreme heat, moisture, or sunlight
2. Manufacturer's Warranty
In addition to our frame guarantee, all products are covered by the full manufacturer's warranty as outlined in our Terms and Conditions. This means that if your item arrives faulty or develops a manufacturing defect, you are entitled to a full refund or replacement.
Please note: Specific manufacturer warranty periods may vary by product. Contact us for details on your specific item.
3. Returns & Refunds
We offer a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return it for a full refund, minus any collection costs. For full details, please visit our Return Policy page.
4. How to Make a Warranty Claim
Making a warranty claim is straightforward. Please follow these steps:
- Contact us within the warranty period using the details below.
- Provide your order number and a brief description of the issue.
- Attach photos or videos clearly showing the defect or damage.
- Our team will review your claim and respond within 2–3 business days.
- If your claim is approved, we will arrange a repair, replacement, or refund as appropriate.
5. Warranty Support & Contact
Our customer support team is here to help. Please get in touch using any of the methods below:
- Email: [YOUR SUPPORT EMAIL]
- Phone: [YOUR PHONE NUMBER]
- Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
We aim to make every warranty experience as smooth and stress-free as possible. Your satisfaction is our priority.
Last updated: June 2026. Envogue Furniture reserves the right to update these warranty terms at any time. Please check this page regularly for the most current information.