Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Envogue Furniture relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

Amendments and Cancellations

After placing your order, you will receive an order confirmation via email. The confirmation is our acceptance of your signed order and non-refundable deposit and forms the basis of a binding Contract of Sale between yourself (the purchaser) Envogue Furniture.

The confirmation is an important document. The confirmation details the specific requirements of your order. Size, choice of fabric, choice of cushion interiors, choice of legs and feet and their color, together with any other specific instructions you have given us to personalize your furniture even further. The exact details on the confirmation will be issued as the manufacturing document for your order to be made to those instructions. Therefore, it is important that it is carefully checked by you against the order you placed and that you advise us of any errors or omissions or any further changes you require.

Once materials (particularly fabrics) have been ordered or delivered to us we are unable to accept changes or cancellations without some cost to you. Occasionally, fabric suppliers will accept return of fabrics but they will levy restocking charge, the cost of which would need to be met by you.

A non-refundable deposit of 50% of the total order value including delivery charges and VAT is payable on placing the order. The final balance is payable before the delivery can be made. Payment is accepted by most debit and credit cards or by direct transfer to our bank. American Express credit cards are not accepted. If you decide to cancel the order, we may accept your cancellation but in all cases, we will retain your non-refundable deposit to cover the costs we have incurred.

To cancel the contract, you must let us know in writing to our registered office or by email to info@envoguefurniture.com stating the reason you wish to cancel and that you accept the retention of your non-refundable deposit to cover the costs we have incurred. This term does not affect your statutory rights.

 

Delivery

This can be from 5-7 working days dependent on the area of the country you reside and the number of orders the transporter has for your area.

Delivery costs for a dedicated two-man delivery are expensive but necessary to ensure the safe transit and installation in to your home. Therefore, the delivery company will collate deliveries from ourselves and other companies to make an economical delivery load to your area so that the cost is reasonable for each customer. Please try as much as possible to accept the appointment you are offered when the transport company make contact as they may not return to your area again for some weeks. Deliveries are arranged on Monday to Friday due to the transport regulations which limit the number of hours a driver can work.

Access

Please ensure that you check the dimensions for access including the gap between your door frames, ceiling heights, width of hallways, corridors, stairs and corners. When you placed your order, we asked you to confirm that the furniture you ordered is the correct size for your needs and that the delivery company will be able to access your property and the room of your choice.

Your furniture will be made to your size and specification. It is important that you are sure that there is adequate access to your property and that the furniture can be delivered in to the room of your choice. Our delivery company will make every reasonable effort to deliver your furniture in to the room of your choice, however deliveries are strictly regulated by Health and safety regulations. Returns cannot be accepted if the delivery company cannot get the furniture in to the room of your choice.

Installation

The delivery crew will place the furniture in the room of your choice, unpack the furniture and place it where it needs to be. They will take the packaging away for recycling unless you decide to keep it for future use. They will photograph the furniture in situ as proof of delivery or ask you to sign a delivery note that it has been delivered in good condition.